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ask@ohio.colabr.io
Ph: +1.831.705.5448

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work@ohio.colabr.io
Ph: +1.831.306.6725



e-Farma Service

Your Long Term Medication delivered to your doorstep! All processes are done via our PMCare digital platform.

e-Farma Service

Your Long Term Medication delivered to your doorstep! All processes are done via our PMCare digital platform.

What is e-Farma?

Long Term Medication Delivery Service
Long Term Medication Delivery Service

Medication Delivery Service designed for PMCare members who have stable chronic illness.

Enjoy Convenience
Enjoy Convenience

Free delivery and your medication will be sent to your doorstep. It's no hassle at all!

Be Smart for Cost Saving
Be Smart for Cost Saving

Save on monthly consultation fees and up to 30% savings for your medication price through e-Farma. You can optimize your overall medical cost efficiently!

Tele-consultation Service
is now available!

We have provided this Tele-consultation service since the MCO Period and we are continuing this service under the New Normal. Over thousands of our members have enjoyed our Tele-consultation service. Our members said “it’s really convenient and a reliable service”.

 

You can proceed to make a booking via the link below. Our doctor will call you at your chosen booking time once the booking has been made. Currently we issue prescriptions only for Long Term Medication.

e-Farma Process Flow

It’s a convenient and well-designed service for you. You don’t need to worry about your long term medication arrangement. We take care of it because we are your Healthcare Essential Life Partner. Let’s see how it works!

New!

e-Farma on Call

Tele-consultation + Medication Delivery

Book Appointment
Book Appointment

Choose your preferred date for a tele-consultation from this booking link.

Tele-consultation
Tele-consultation

Our doctor will call you via phone call and email you an e-prescription after the tele-consultation.

Submission
Submission

Upload your e-prescription via PMCare mobile app. Download our app here.

Delivery
Delivery

Stay home and stay safe. Your medication will be delivered to your doorstep!

New!

e-Farma

Physical-consultation + Medication Delivery

Go to preferred Clinic / Specialist (SP)
Go to preferred Clinic / Specialist (SP)

Go to preferred GP clinic or SP to see a doctor for receiving a prescription only.

Physical Consultation
Physical Consultation

When you see a doctor, please ask for your prescription to upload it to PMCare mobile app.

Submission
Submission

Upload your prescription via PMCare mobile app. Download our app here.

Delivery
Delivery

Stay safe! Your medication will be delivered to your doorstep.

Premier Support

at

Your Fingertips

Download our PMCare++ app today.

member-pmcare-app-qr-code

Premier Support

at

Your Fingertips

Download our PMCare++ app today.

FAQs

Services

What conditions are suitable for e-farma on call?

e-Farma on Call is suitable for a patient that is categorised as a stable long-term chronic illness patient. It is meant for a member who is taking daily medication for a period of time (Minimum 3 months consecutively).

I have uploaded the prescription with 3 months validity. Do I need to request the medication monthly basis?

You do not have to request for medication on monthly basis. i.e. prescription with 3 months validity will allow you getting your medications for 3 months consecutively.

Will member's confidentiality be upheld?

Yes. Your data is treated safely and confidentially. We are in compliance with the Personal Data Protection Act 2010 (“PDPA”).

What should I do if my medication consignment is damaged?

Please email to efarma.support@pmcare.com.my  with your Full Name, MyKad/Passport Number, Mobile Phone Number and/or Dispensing No and the damaged item pictures.

Delivery

How long will it take to receive medication after I uploaded the prescription?

Delivery processing time will take place as following under current CMCO period:
  • Peninsular Malaysia: 2 to 5 working days
  • East Malaysia(*): 5 to 10 working days

* East Malaysia : Sabah & Sarawak

I have uploaded the prescription but I have not received medications yet. How can I check the deliver status?

If our pharmacy partner’s is delivering using their riders, they will contact you upon the day of delivery.

 

If your medication is sent via courier delivery, you will receive a track code via SMS and you can track your delivery via https://www.tracking.my/

I need to change the delivery address for my next delivery. Can I change the delivery address for the same prescription? If yes, how can I do it?

Please email to efarma.support@pmcare.com.my with your Full Name, MyKad/Passport Number, Mobile Phone Number and New Delivery Address.

Mobile App

I forgot mobile app log-in password or have technical issues with e-farma application. How should I do?

Please email to pmcareplus@pmcare.com.my for further assistance with your Full Name, MyKad/Passport Number, and Mobile Phone Number. Our IT team will support you.

I cannot upload my prescription due to technical error. how should I do?

Please email to pmcareplus@pmcare.com.my with your Full Name, MyKad/Passport Number, and Mobile Phone Number. Our IT team will support you.

PMCare brings the best medical treatment to our employees and provides consultancy on our company's healthcare. Their 25 years of experience shows in their excellent service!

Encik Azahar Bin Ab Rahim

Senior Manager, Human Resource Malaysia Airports

PMCare provides assistance that lessens the HR work. Previously, there
were 13 staff that handled medical administration for our company.
Now, there is only 1!

Nizar Bin Zaini

Vice President Compensation & Benefits, Human Capital POS Malaysia

When it comes to corporate wellness, PMCare is the forefront of change and innovation. They've challenged the status quo to serve the needs of every individual employees, again and again.

Sherry Someh

Founder / Director Health Junction

Thanks to e-Farma by PMCare, I can request my medication anytime and have them delivered to my doorstep! This ensures there is no loss of productivity, whilst drugs prices are controlled.

Datuk Bazlan Osman

Independent Director

Let us be your TPA!

We provide top notch healthcare management partnership powered with digital platforms.

For PMCare Members, if you have a query on our services/technical issues,
kindly click here.

Get updated on our latest news

Keep in Touch


Let us be your TPA!

We provide top notch healthcare management partnership powered with digital platforms.

For PMCare Members, if you have a query on our services/technical issues,
kindly click here.