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541 Melville Ave, Palo Alto, CA 94301,
ask@ohio.colabr.io
Ph: +1.831.705.5448

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work@ohio.colabr.io
Ph: +1.831.306.6725



e-Farma Service

Your Long Team Medications delivered at your doorstep! All process is done via PMCare digital platform.

e-Farma Service

Your Long Team Medications delivered at your doorstep! All process is done via PMCare digital platform.

What is e-Farma?

Long Term Medication Delivery Service
Long Term Medication Delivery Service

Medication delivery service designed for PMCare members who are stable chronic disease.

Enjoy Convenience
Enjoy Convenience

No cost of delivery and sending your medication to your doorstep at necessary timing. Totally it's no hustle!

Be Smart for Cost Saving
Be Smart for Cost Saving

Save up to 50% for your medication price through e-Farma. You can optimise your medical cost efficiently!

Tele-consultation Service
is now available!

We have provided Tele-consultation during MCO Period and we are continuing this service under the New Normal. Over thousands of our members have enjoyed our Tele-consultation service. Our members said “it’s really convenient and reliable service”.

 

Please proceed to your booking through the link below. Our doctor will call you at your booking time once the booking has been made. Currently we have issued a prescription only for Long Term Medication.

e-Farma Process Flow

It’s convenient and well-designed service for you. You don’t need to worry about your long term medication arrangement. We take care of it because we are your premier healthcare partner. Let’s see how it works for you!

New!

e-Farma on Call

Tele-consultation + Medication Delivery

Book Appointment
Book Appointment

Choose your preferred date for a tele-consultation from this booking link.

Tele-consultation
Tele-consultation

Our doctor will call you and send you an e-prescription after the consultation.

Submission
Submission

Upload your e-prescription via PMCare mobile app. Download our app here.

Delivery
Delivery

Stay home and stay safe. Your medication will be delivered at your doorstep!

New!

e-Farma

Physical-consultation + Medication Delivery

Go to preferred Clinic / Specialist (SP)
Go to preferred Clinic / Specialist (SP)

Go to preferred GP clinic or SP to see a doctor for receiving a prescription only.

Physical Consultation
Physical Consultation

When you see a doctor, please ask and receive your prescription to upload it to PMCare mobile app.

Submission
Submission

Upload your prescription via PMCare mobile app. Download our app here.

Delivery
Delivery

Stay safe! Your medication will be delivered at your doorstep.

Premier Support

at

Your Fingertips

Download our PMCare++ app today.

member-pmcare-app-qr-code

Premier Support

at

Your Fingertips

Download our PMCare++ app today.

FAQs

Services

What conditions are suitable for e-farma on call?

e-Farma on Call is suitable for a patient that is categorised as stable long-term chronic illness. It is meant for a member who is taking daily medication for a period of time (Minimum 3 months consecutively).

I have uploaded the prescription with 3 months validity. Do I need to request the medication monthly basis?

You do not have to request for medication on monthly basis. i.e. prescription with 3 months validity will allow you getting your medications for 3months consecutively.

Will member's confidentiality be upheld?

Yes. Your data is treated safely and confidentially. We are in compliance with the Personal Data Protection Act 2010 (“PDPA”).

What should I do if my medication consignment is damaged?

Please email to efarma.support@pmcare.com.my  with your Full Name, MyKad No, Mobile Handphone No and/or Dispensing No and the damaged item pictures.

Delivery

How long will it take to receive medication after I uploaded the prescription?

Delivery processing time will take place as following under current RMCO:
  • Peninsular Malaysia: 2 to 5 working days
  • East Malaysia(*): 5- to 10 working days

* East Malaysia : Sabah & Sarawak

I have uploaded the prescription but I have not received medications yet. How can I check the deliver status?

If your medication is sent via courier delivery, you will receive a track code via SMS and you can track your delivery via https://www.tracking.my/

If our pharmacy partner’s is delivering using their riders, they will contact you upon the day of delivery.

I need to change the delivery location from this month. Can I change the delivery location for the same prescription? If yes, how can I do it?

Please email to efarma.support@pmcare.com.my with your Full Name, MyKad No, Mobile Handphone No and New Delivery Address.

Mobile App

I forgot mobile app log-in password or have technical issues with e-farma application. How should I do?

Please email to pmcareplus@pmcare.com.my for further assistance with your Full Name, your NRIC number, and mobile phone number. Our IT team will support you.

I cannot upload my prescription due to technical error. how should I do?

Please email to efarma.support@pmcare.com.my with your Full Name, MyKad No, and Mobile Handphone No. Our support staff will get back to you shortly.

PMCare brings the best medical treatment to our employees and provides consultancy on our company's healthcare. Their 25 years of experience shows in their excellent service!

Encik Azahar Bin Ab Rahim

Senior Manager, Human Resource Malaysia Airports

PMCare provides assistance that lessens the HR work. Previously, there
were 13 staff that handled medical administration for our company.
Now, there is only 1!

Nizar Bin Zaini

Vice President Compensation & Benefits, Human Capital POS Malaysia

When it comes to corporate wellness, PMCare is the forefront of change and innovation. They've challenged the status quo to serve the needs of every individual employees, again and again.

Sherry Someh

Founder / Director Health Junction

Thanks to e-Farma by PMCare, I can request my medication anytime and have them delivered to my doorstep! This ensures there is no loss of productivity, whilst drugs prices are controlled.

Datuk Bazlan Osman

Independent Director

Let us be your TPA!

We provide top notch healthcare management partnership powered with digital platforms.

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Keep in Touch


Let us be your TPA!

We provide top notch healthcare management partnership powered with digital platforms.